Refund and Returns Policy for can-amspareparts.com

This policy outlines the conditions under which we accept returns and issue refunds for OEM (Original Equipment Manufacturer) Can-Am parts purchased from https://can-amspareparts.com/.

1. Overview and Return Window

We want you to be completely satisfied with your purchase. If you need to return an item, we are happy to accept returns for eligible products within 30 days of the original delivery date.

To be eligible for a return, your item must be in the same condition that you received it: new, unused, uninstalled, and in its original, undamaged manufacturer’s packaging.

2. How to Initiate a Return (RMA Required)

You must contact us to request a Return Merchandise Authorization (RMA) number before sending any parts back. Returns received without a valid RMA number clearly marked on the outside of the package will be refused and returned to the sender.

To request an RMA:

• Contact Us: Email our support team at info@can-amspareparts.com or call us at +1 (620) 474-6814.

• Provide Details: Please include your Order Number, the Part Number(s) you wish to return, and the reason for the return.

• VIN Required: For verification purposes and to ensure the correct part was originally ordered, we require the Vehicle Identification Number (VIN) of your Can-Am vehicle.

3. Return Eligibility and Conditions

The part must meet all the following criteria for a refund:

• The return is requested within 30 days of delivery.

• The part has never been installed or used.

• The part is in its original, unmarked manufacturer’s packaging.

• The manufacturer’s packaging is intact and in resalable condition (not ripped, taped, or dirty).

• All original documentation, hardware, and components are included.

• The part is not listed under the Non-Returnable Items section below.

4. Non-Returnable Items

The following items are generally not eligible for return unless they are proven to be defective upon arrival:

• Electrical/Electronic Components: Items such as sensors, relays, modules, ECUs, wiring harnesses, etc., that have been opened, installed, or plugged in are final sale.

• Installed Parts: Any part that shows evidence of installation or use.

• Fluids and Chemicals: Oils, coolants, lubricants, paints, sealants, and similar items.

• Special Orders/Custom Items: Parts specifically ordered for your vehicle that we do not typically stock.

• Body Panels/Glass: These items are inspected before shipment and are subject to stringent return restrictions due to the high risk of damage during transit.

• Items without Original Packaging: Any part missing the original, undamaged Can-Am packaging.

• Items Marked Final Sale: Any product explicitly marked as “Final Sale” or “Non-Returnable” at the time of purchase.

5. Shipping and Restocking Fees

a. Restocking Fee To cover the costs of processing, inspection, and repackaging OEM parts, a restocking fee of up to 20% of the item’s original price will be applied to all non-defective returns (e.g., customer ordered the wrong part, no longer needs the part).

The restocking fee will be waived only if:

• The return is a result of our error (we shipped the wrong part).

• The part is proven to be defective or damaged upon arrival.

b. Shipping Costs

• Customer Responsibility: The customer is responsible for all shipping costs associated with returning non-defective parts. We highly recommend using a traceable and insured shipping method.

• Original Shipping: Original shipping charges paid on your order are non-refundable.

6. Damaged, Defective, or Incorrect Items (Our Error)

If you receive a part that is damaged, defective, or incorrect due to an error on our part, please notify us immediately, and no later than 7 days after delivery.

• Seller Error Returns: We will provide a prepaid return shipping label and issue a full refund or replacement upon receipt and inspection.

• Damaged in Transit: If the package arrives clearly damaged, please document the damage with photographs before opening and retain all original packaging. Contact us immediately so we can file a claim with the carrier and arrange for a replacement.

7. Refunds

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.

• If Approved: Your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. The refund amount will be the original purchase price minus any applicable restocking fees and original shipping charges.

• If Rejected: If the part is deemed ineligible (e.g., installed, used, or damaged packaging), the refund will be denied. You will be responsible for arranging and paying for the return shipping of the ineligible part back to you.

8. Core Charge Returns (If Applicable)

Some parts (e.g., alternators, starters, brake calipers) carry a refundable “Core Charge.” This charge is included in the part’s price and is a deposit to ensure the old, worn-out part (the “core”) is returned to the manufacturer for recycling or remanufacturing.

• Core Return Policy: We will refund the core charge in full once the original core is returned to us, provided it is complete, undamaged, and returned in the box the new part came in.

• Shipping: The customer is responsible for the shipping costs associated with returning the core.